returns
The purchased items can be returned within 14 days.
The return is at your own expense.
To do this, please contact our customer service, which you can reach at the following e-mail address:
You will then be informed of the further steps by e-mail.
Please note that you always return your purchased items to us in their original condition and with the original packaging.
All labels/seals must be intact.
You are welcome to reuse the shipping carton for your return.
As soon as we receive your return, it will be checked for completeness and integrity. We will then credit the amount to your original form of payment within 14 days.
However, if the goods are damaged or not in their original condition, we will inform you and send them back to you.
complaints
We pay attention to the best quality, durable materials and high safety standards in our products.
Only the best is good enough for your little ones.
However, if there are defects due to external influences or incorrect care, or if you receive faulty items directly upon delivery, please send an email to: hello@maktub-kids.com.